APPLICABILITY OF THE AGREEMENT
This agreement ("user agreement") incorporates the terms and conditions for Sahjanand Tours and its affiliate Companies to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of Sahjanand Tours by using Sahjanand Tours’ websites or using any other customer interface channels of Sahjanand Tours which includes its sales persons, offices, call centers, advertisements, information campaigns etc.
Both User and Sahjanand Tours are individually referred as 'party' to the agreement and collective referred to as 'parties'.
All information given in this brochure is based on the information available at the time of publication. We reserve the right to change any brochure information before or after your booking the tour due to any events beyond our control, Incase we are aware of any changes sufficiently in advance, we will notify you at the time of booking, other wise our Tour Manger to Local representative will inform you of the changes. Major road works may necessitate route changes In the itineraries Indian restaurants may close or change management, all of these may cause us to make changes in the itineraries. Where we know of these sufficiently in advance we will notify you, other wise our Tour Mangers or Local Representative will inform you of the changes on the spot. There are also very big fairs and exhibition, where all the hotels are fully booked well in advance, and therefore it may be necessary to stay in hotels In other cities.
You will be out sightseeing most of the time and hence we have taken care to select hotels which are comfortable whilst keeping the cost down. Most of the rooms have private bath of shower. The hotels will either be those shown in the itinerary or of the same category. In Europe since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night. In USA in a triple room, no extra bed or cost is provided. All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel. Any damages caused to the hotel rooms during your stay shall be payable by you, and the company will not be liable for the same.
The menus are pre-set menus provided for meals on the tour. The type of meals are clearly Indicated in the brochure. Unlike an airline, we cannot process a special meal nor do we guarantee a special diet to the client, except to the extent mentioned in the brochure and preferred by you. We however reserve to right to change the mal arrangement If circumstances make it necessary to do so In the event that the client wakes up late and misses the breakfast offered to him or the client is out on his own and reaches late and misses any meal offered to him by the company. then no claim can be made for the meal which he has missed and not utilized. The exact number of meals being served on each tour is mentioned in "What your Tour Price includes".
We use air-conditioned/air-cool Luxury coaches. We have found it fair to operate daily seat rotation on board our coach, so no seat numbers are allocated. The coaches are equipped with any emergency washroom, however this facility is not to used in lieu of the rest rooms at or frequent comfort stops. If you are carrying any high value items on the coach. we advise you not to leave them behind when you leave the coach we will not be responsible or liable In case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances your responsibility. Any damages caused to the coach during your stay. shall be payable by you and the company will not be liable for the same.
We may often operate more than one coach per departure date. For the Comfort and convenience of our passengers. we will sometimes reverse the direction, or slightly amend the itinerary Including the Flight routing We will advise you of these amendments prior to the start of the tour of on tour In the event that a client misses on any part of the sightseeing tour of any such tour to delay on his part, he will not be entitled to claim refund of the same.
Unless explicitly provided by Sahjanand Tours in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and Sahjanand Tours doesn't accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service/ product by Sahjanand Tours shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and Sahjanand Tours shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
CANCELLATION DUE TO VISA REJECTION
All the clients traveling on a Sahjanand Tours. Holiday Tour must be in possession of a valid visa. However kindly note that it is entirely at the discretion of the concerned Consulate/Authorities to grant/reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The Company will not be responsible for non-issuance of visa due to receipt of incomplete/delayed documents from the Clients.
Passengers whose visas are not granted by the UK/USA Consulates must intimate us at-least 45 days
in advance. at which time the company will deduct INR 2,000/- per person towards Administrative Charges and refund the balance deposit amount. How ever it such intimation is received within the said period of the operation of the tour, the cancellation charges will be applicable as per the cancellation rules mentioned under. The date requested by the client will be confirmed after the client obtains the visa and is subject to the availability of the tour at the point of time. TRANSFER FROM ONE TOUR TO ANOTHER A transfer from one tour to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated here under and a fresh booking on another.
RIGHT TO REFUSE
Sahjanand Tours at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by Sahjanand Tours is not complete until full money towards the service is received from the customer and accepted by Sahjanand Tours.
Without prejudice to the other remedies available to Sahjanand Tours under this agreement, the TOS or under applicable law, Sahjanand Tours may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:
- The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference;
- Sahjanand Tours is unable to verify or authenticate any information provided by the user; or
- Sahjanand Tours believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or Sahjanand Tours.
Sahjanand Tours may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with Sahjanand Tours or use the website in any manner whatsoever until such time that the user is reinstated by Sahjanand Tours.
Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, Sahjanand Tours reserves the right to recover any amounts due and owing by the user to Sahjanand Tours and/or the service provider and to take strict legal action as Sahjanand Tours deems necessary.
RIGHT TO CANCELLATION BY SAHJANAND TOURS IN CASE OF INVALID INFROMATION FROM USER
The User expressly undertakes to provide to Sahjanand Tours only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from Sahjanand Tours.
In case Sahjanand Tours discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, Sahjanand Tours in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Sahjanand Tours shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.
The User unequivocally indemnifies Sahjanand Tours of any such claim or liability and shall not hold Sahjanand Tours responsible for any loss or damage arising out of measures taken by Sahjanand Tours for safeguarding its own interest and that of its genuine customers. This would also include Sahjanand Tours denying/cancelling any bookings on account of suspected fraud transactions.
If circumstances make you cancel the Tour the cancellation must be Intimated to us in writing. Such cancellation will attract the following Cancellation Charges :
|Cancellation Charges Per Person
When a cancellation is made
|21 days of more prior to the departure of the Tour||25 % of the Cost|
|20-15 days prior to the departure of the Tour||50 % of the Cost|
|14-08 days prior to the departure of the Tour||70 % of the Cost|
|7 days or less prior to departure of the tour of a "No Show ’ on the tour||100%of the Cost|
The company reserves the right to cancel any Tour prior to the departure, with out assigning any reason. All money paid by you will be fully refunded forth with in Indian rupees currency only. and no compensation will be payable. In case of cruises, 100% of the cruise cost paid will be for feinted in case of any cancellations Irrespective of time of cancellation. The company can not assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company.
All payments made within 20 days prior to the tour departure date will have to be paid in cash. The PAN Card copy will be required when payments amounting Rs. 25,000/- or above are made by cash.
Refunds (If any for amendments and / or cancellations will be paid directly to you for bookings made directly with the company s office. For bookings routed through or preferred sales Agent (PSA) or your Travel Agent, the refunds will be routed through them. It would take at least 30 days to process refunds. For cases where an airline ticket is issued it would take at least 60 days to process the refund, if any. There is no refund payable for any untilled services (e.g. Meals, Entrance Fees Optional Tours, Hotels, Sightseeing etc.) DEVIATIONS
If our wish to travel in advance i.e. before the published departure date as mentioned in the brochure of like to come back on a later date after the tour ends, you are required to pay deviation charges of U.K. 5,000/- per person per sector per change (subject to availability of seats in same class & ticket validity). The request for deviations should be given in writing to the company at the time of booking as these requests are subject to availability and we are not holding seals for the same.
The deviation request will be subject to availability and payment for the same does not guarantee the date requested In case the date requested by you are not available, the company will allot alternate dates accordingly, subject to seat availability.
SCOPE OF ACTIVITY
We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the Ingredients In your holiday; but because we only select and Inspect them and have no control in running of them, we can not be responsible for any injury death, loss or damage, which is caused by the act or default of the management or employees of any hoteliers airlines, shipping company coach owner/coach operator who are the company’s independent contractor arising outside our normal selection and in section process
PRIVACY OF INFORMATION
We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service provider who will provide the services to you during your tour. How ever we may be constrained to disclose the information furnished by you. If such disclosure is required by the law or by an order of a court or the rules, regulation or enquiry, by any government / statutory agency having regulatory authority over the company.
1) There is no contract between the company and the client until the company has received the initial deposit of INR 1,000/- The full payment must be received in payment Terms as mentioned in the booking form over leaf. If not paid in that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply the cancellation charges as mentioned herein before.
2) The company has the right at any time and for any reason:
2 a) To terminate this contract after acceptance of deposit but prior to the Commencement of Tour with-out assigning any reason what so ever. In the even. the company terminates this contract, the company shall refund the amount paid by the client with out payment of any interest.
2 b) To amend, alter, vary of with draw any tour, holiday, excursion airline, flight routing or facility it has advertised or published or to substitute an Independent Contractor of similar class if it deemed advisable of necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients orfor any compensation claims made.
3) No person other than the company in writing, has the authority to vary, add amplify or waive any stipulation, representation term or condition in the brochure.
4) In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the right.
4 a)To continue with the tour holiday as amended altered oi.
4 b) to accept any alternative tour or holiday which the company may offer. In either of these above cases, tie client shall not be entitled to, or the company shall not be liable to the client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.
5) The company shall in no circumstances what so ever be liable to the client for :
5 a) Any death personal injury, sickness, accident, loss, delay, discomfort, increased expenses consequential loss and / or damage or any misadventure howsoever caused.
5 b) Any act, omission, default of independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concernec in the provision of accommodation refreshment, carriage facilities or service for the client or for any person traveling with him how so ever caused.
5 c) The temporary or permanent loss of or damage to baggage or personal effects how so ever caused. In this condition the expression "How so ever caused Includes negligence on the part of any person.
6) No liability on the part of the company arising in anyway our of this contract inrespec to any tour holiday. excursion facility shall exceed the total amount paid by the client for the tour and shall in no case include any consequential loss or additional expense what so ever.
7 If the client has any complaint in respect of the service prided by any of the Independent Contractors, the client shall immediately notify the same in writing to the independent Contractor and a copy there o should be handed over to the Tour Manger of the company in order to enable the company to take up the matter with the independent Contractor so that in future other clients do not face the same difficulty.
7 Any claim or complaint by the client must be notified to the company in writing withing / days of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liability what so ever in respect there of.
8) It is here by declared that the immunities provided u uder this contract shall be available to the company’s managers, including, Tour Mangers, Employees, servants and agents but not to the independents Contractor selected by the company.
9) Each of these conditions shall be severable from the other. If any provision be declared invalid, illegal or u nan. for ceable, then the remaining provisions shall never the less have full force effect.
10) It is Mandatory that your purchase the Overseas Travel Insurance Policy from the Insurance Company identified and named by us.
11) The prices quoted in our proposal have been calculated ate the rate prevailing at the time of printing this brochure. The company reserves the right to amend the price published in this brochure in case of currency fluctuations. changes in the various cross rates of exchange and / or fuel costs, before the date of departure and charge accordingly. All such increases in price must be pad for in full before departure by the client.
12) The tour is subject to RBI/GOI rules & regulations.
Sahjanand Tours reserves the right to change the terms, conditions, and notices under which the websites are offered, including but not limited to the charges. The User irresponsible for regularly reviewing these terms and conditions.